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TERMS AND CONDITIONS OF SALE OF Laptop Solutions.
(THE COMPANY)
Quotations are made and all orders
accepted subject to the following conditions, not withstanding anything, which
may be stated to the contrary on the buyers order form, or in correspondence. No
term's an/or conditions, which the buyer may seek to impose, shall apply or have
effect.
The company reserves the right at any
time to refuse orders and cancel any incomplete orders to suspend delivery, due
to circumstances outside its direct control. No contract shall arise between the
company and the buyer unless and until the buyer has accepted these conditions
either expressly in writing or verbally or by implication. The company may
cancel this agreement by giving written notice in the event that :
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Any invoices for the sale of the companies goods are overdue for payment
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The manufacturer of the goods increases the price to the company.
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For reasons beyond the control of the company, it is unable to effect
delivery following termination of the manufacturers goods or:
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It is unable to effect delivery due to insufficient supply of goods from the
manufacturer.
On giving such notice, the company shall promptly repay to the buyer any sums
paid in respect of the price. The company shall not be liable for any loss or
damage whatsoever arising from such cancellation. A charge of up to 40% of the
order price will be made should the customer cancel the order without the
written agreement of the company.
The prices shown in our catalogues
and price lists are those ruling at the time of printing and are therefore
subject to alterations without notice. Goods will be invoiced at prides ruling
at the time of delivery. Quotations are made at current prices of an ex works
basis and are exclusive of the costs of packaging, carriage, insurance and
unloading. Quotations are for acceptance within 7 days from the date of
quotation and unless accepted within that period will be deemed to have been
withdrawn.
The delivery period will commence on
the receipt by the company of a written or verbal order, accompanied by
sufficient paymentrmation to enable the company to proceed with the order. The time
for delivery is an estimate only and the company shall use its reasonable
endeavours to supply the goods before the expected delivery date. The buyer will
notify the place for delivery of the goods to the company.
However the company
shall have no liability in respect of failure to deliver or delay in delivery or
performing the obligations under this agreement arising from any cause
whatsoever, the time of delivery shall not be of the essence.
The buyer shall inspect the goods on delivery and shall within 7 days of
delivery notify the company of any alleged defect in the goods. The buyer shall
notify the company of any non-delivery within 7 working days from the day on
which the goods were expected to be delivered. The buyer shall give the company
an opportunity to inspect the goods within a reasonable time following delivery
and before any use is made of them. If the buyer should fail to comply with
these provisions the goods shall be conclusively presumed to be in accordance
with the contract and free from defect or damage and the buyer shall be deemed
to have accepted the goods. The buyer shall notify the company of any shortage
of quantity or damage to the goods or any alleged failure to comply with its
description within 2 working days of receipt. Goods, which have been damaged in
transit, must be returned to the buyer with the original packaging kept intact
for the companies' insurance purposes.
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The liability of the company is
strictly limited to the replacement repair or credit to the invoiced value of
the defective items at the discretion of the company.
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The
Client, will not be refunded any carriage expenses under any circumstances. It
is implied with a complex mail order business, that the client will undertake
the risk of all return carriage charges. We will undertake to pay any carriage
charges back to you.
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The company's maximum liability
under or arising from this agreement shall be limited to a sum equivalent to
the invoice price of the goods.
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The company shall not be liable for
any claim whether arising in contract, tort or otherwise for the
consequential, economic, special or other indirect loss.
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The buyer accepts that the
limitations and exclusions set out herein are reasonable having regard to all
the circumstance including, without limitation, the price of the goods.
Except otherwise provided in this agreement, all warranties, representations,
terms and conditions, whether expressed or implied, written or oral, are
hereby expressly exuded to the fullest extent permitted by the law.
No goods delivered to the buyer which
are in accordance with the contract will be accepted for the return without the
prior written approval of the company on terms to be determined at the absolute
discretion of the company.
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If the company agrees to accept any
such goods for return the buyer shall be liable to pay a handling charge of
25% of the invoice price.
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We do not, operate a try before you buy service, if you order something, and
we deliver goods as you described them to us, or they are as described on the
invoice. we will not accept the return.
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Such goods must be returned
by the
buyer - insured carriage paid to the company
in their original packaging, bearing a valid returns number received from the company.
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Unless otherwise stated on the
invoice the goods are guaranteed for 90 days
from the date of purchase against
faulty materials or workmanship. During this period they will be repaired,
replaced or have parts replaced, provided that :
Fixed price laptop repairs
carry a 6 month warranty, on warranty issues on fixed price repairs only, we will
collect & return for free. only on fixed price repair warranties.
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Where a fixed price repair is
returned as faulty and the fault is not related to the original repair a fee of
£45.00+vat & full carriage costs will apply.
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All repairs in dispute must be
returned to the company for inspection at all times, we cannot assess a problem
without seeing the machine.
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Where a machine has been back
under warranty more than 3 times in 1 year with the same fault, we will normally
offer a replacement board (if we have one) or offer to put the machine back to
its original state, & refund the repair charge.
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Please note, we cannot do any
refunds on repairs that have been back with us more than 3 times without
inspecting the fault to confirm that it is related, or a warranty issue. or
being given the opportunity to put the machine back into the state that it was
originally.
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ie. we will only do a refund after
the machine has been put back to its original condition.
a) The product is returned to the company with evidence of the purchase date.
b) The product was purchased by the buyer.
c) The product has not been misused or handled carelessly.
d) Repairs have not been attempted by anyone other than by the companies
authorised service staff.
e) The product is certified by the company to be defective.
f) Goods are returned by the buyer - insured carriage paid to the company in
their original packaging.
g) A valid returns number is received from the company and displayed on the
outside of the packaging.
The company reserves the right to charge a testing fee of £25 where goods
returned as faulty are found to be in good working order. Any product submitted
for repair or returned as faulty, found to contain any computer virus will be
subject to a charge.
Any monitor returned with a reported picture defect found to be within
manufacturers specifications will be subject to a charge.
This guarantee does not confer any other rights other than those expressly set
out in the above and does not cover any claims for consequential loss or damage,
this guarantee is offered as an extra benefit and does not affect your statutory
rights.
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Payment terms are as agreed at the
time of the order. When granted by the company, credit terms are 30 days net
from the date of the invoice and may be withdrawn at the discretion of the
company. Time for payment shall be deemed to be of the essence of the contract
and payment shall be made in accordance with the agreed terms in full without
any right of set off, deduction or withholding whatsoever. The company reserves
the right to charge interest on any outstanding balance's at the current base
rate of Lloyds Bank Plc +3% until full payment has been received. The company
reserves the right to charge £20 for all unpaid items either returned or
represented at the companies bank. Any outstanding account balance will become
immediately due for payment.
Legal and beneficial title in the
goods shall remain in the company and the buyer shall hold the goods in a
fiduciary capacity as bailee of the company until such time as payment in full
has been received by the company for the goods and all sums due to the company
by the buyer under all agreements between them. Risk in the goods shall pass on
the delivery to the buyer. The company shall be entitled to recover from the
buyer any goods for which payment has not been received when due, and enter upon
the premises of the buyer where the goods are situated or any reasonably thought
to be situated to repossess such goods. Where the buyer has purported to re -
sell the goods before the property in them has passed to him, the proceeds of
such purported re - sale shall be held in trust for the company in the name of
the company in a bank account separate from all monies of the buyer.
Where the buyer uses banking
facilities, or factoring or invoice discounting companies, which involve the
selling of debtors or using debtors as security, the buyer must notify the
factoring or invoice discounting company of the companies interest in the
purported resale of the goods, specifically that titly in the goods has not
passed until the company's invoice has been paid in full.
TITLE OF ALL UNCOLLECTED REPAIRS WILL
PASS TO Laptop Solutions . (Laptop Solutions.) AFTER 90 DAYS IF WORK IS
UNCOLLECTED OR UNPAID.
Laptop Solutions. will only be liable
to replace any laptop/laptop's damaged in transit, or lost by a courier with a
similar (specification) machine, in the same/or similar, condition to the
machine dispatched. Laptop Solutions. will not be liable for any software/or
paymentrmation on the machine in whatever circumstances. As all licence agreement's
(the valuable part of all software must be kept by the customer.
All replacement's will be of a
similar/not necessarily the same, specification, as the original, and of a
brand, to be decided by Laptop Solutions.
If you have a broken laptop, that has
been lost while being returned we will only supply a replacement in the same
condition, we will not replace a broken second hand laptop worth trade £200 with
a brand new working one at a retail of £1500, so do not try.
AGAIN. There can be no exceptions to this
rule, we will not under any circumstances, replace a P100 laptop worth £45.00
with a brand new P4 with a 15" screen. Just to save anyone trying.
Our couriers do have a 99.5% delivery
quota, which is extremely good, but it does not matter who or what company used,
one in every 2,000 will go wrong.
They only loose on average 1 per
year.
Any cash settlement's will be made by
our couriers them self's. you will need full documentation, we are insured up to
£15,000 but the claim's can take up to 7 month's to process, if you do not have
any paper work. (i.e.. original receipts, from a real company) your claim will
not hold up.
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